What is ECM?

Enterprise Content Management (ECM) is a technology used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies enable the management of an organization’s unstructured information, wherever that information exists.

Key features of Epicor ECM

Data Capture

Document and Data Capture – Automatically captures documents and records from almost any input device and securely stores them in a centralized document repository.

Search Data

Easily and conveniently search for information quickly to boost productivity and work efficiency.

Workflow

Create content-driven workflows to eliminate and resolve bottlenecks.

Content Creation

Transform previously paper-based content and control processes into electronic documents using the Forms feature in DocStar.

Integration

Organize all business information in a centralized repository. Secure data with encryption. Experience single sign-on through Active Directory/LDAP integration.

Why Should You Choose Epicor ECM?

Empower Your Teams

    • ECM leverages Artificial Intelligence (AI) and Machine Learning to automatically classify documents and route them through the correct workflows, enabling teams to work smarter.
    • Create touchless workflows to maximize efficiency.
    • Eliminate time spent on manual data entry.
    • Accelerate document approvals.

Improve Workflows

    • Automated, document-centric workflows include reviews, notifications, and approvals.
    • Create customizable workflows with defined routing rules, reduce manual intervention, and ensure efficient document management.

Focus on Your Business

    • A smarter way to manage information allows your business to concentrate on management and operations.
    • With ECM, you can reduce costs, save space, increase productivity, and eliminate errors from paper-based processes.
    • Access critical business documents anytime, anywhere.
    • Empower your organization’s growth without the need to increase headcount.

Enhance Customer Service

    • ECM improves essential processes to boost customer satisfaction. Keep customer accounts up to date in real time with fast, easy document submission and retrieval.
    • Resolve issues quickly.
    • Prevent errors and document loss.
    • Ensure timely and complete service.