Epicor ERP System Installation

We installed more than 100 Epicor servers, SQL Database Server, … including Epicor 9.05, Epicor 10, Epicor 10.1 and Epicor 10.2 with load balancing models (2 Epicor servers or more, …), Epicor Docstar, XSOL InOrder, ECC, ….

Our technical team has a deep understanding of Epicor application, Microsoft SQL Server, Network infrastructure, Windows Server, Security, Virtualization …

Our team are also got the Microsoft certifications, VMware for security and system management:

  • Certification of Network Administrator (MCSA Security – Microsoft Certified System Administrator & Security)
  • Certification of System Virtualization Expert (VMware Certified Professional)
  • Certifications / completing courses related to security, network security such as CEH, MCSE, Security +,…

Epicor ERP System Administration Service

Maintaining a dedicated ERP system administrator is essential. However, if your business has yet to find a suitable candidate for this role, let 3S Software support you.

Epicor ERP system administration services:

  • Database backup and maintenance
  • Epicor account creation and management
  • User role-based permission setup
  • System performance monitoring and optimization
  • Master data management and configuration
  • Training for new users

Epicor ERP Support / Helpdesk

We have a Customer Support team to be able to provide support after the project Live to ensure that the Epicor ERP system works stably.

We use the Support Management System (Ticket Management System) with Service Level Agreement (SLA) to manage support calls and solve problems submitted from customers.