Leading Turnkey Interiors Provider Chooses Epicor to Streamline Operations
Havelock One owns a manufacturing facility in Bahrain and offices across the GCC, including KSA, Kuwait, Qatar, and the UAE. The company specializes in interior fit-outs, furniture manufacturing, joinery, and shop fittings. Its customers include hotels, retail brands, supermarkets, corporate offices, banks, and cinemas.
Manual Processes Hindering Growth
Until the late 2000s, Havelock One relied on a home-grown business system. It was effective but far from efficient. The solution included two separate systems: one for manufacturing and contracting, and another for accounting and finance. Managing bespoke projects with this setup created major challenges.
In 2017, after moving to Epicor ERP, Aiman Mahmoud, Head of IT, explained: “In our business, agility and on-time delivery are critical. We offer customized services and products, so we need tight integration from sales to delivery. Using two systems meant poor visibility and low transparency. Productivity was lost, and efficiency dropped. Month-end closing was also slow because data had to be transferred manually between systems.”
“Partnering with Epicor has given us the platform to grow and stay true to our values,” Mahmoud added.
Need for a Modern ERP System
The team at Havelock One realized they needed a modern ERP system. The new system had to bring transparency across all departments and automate processes. Most importantly, it needed strong customization to meet both manufacturing and contracting needs.
Mahmoud explained: “Because we deliver bespoke solutions, our ERP also had to be flexible. We wanted easy customization without high costs or delays. We also needed scalability to support growth.”
Thanks to its industry-specific features and flexible design, Epicor ERP was chosen as the best solution.
Smooth Implementation
“The decision to select Epicor ERP delivered results right from the implementation stage,” said Aiman. “The Epicor ERP solution architecture is extremely user-friendly and requires very little technical knowledge. Unlike most other IT implementations that demand heavy involvement from vendors and partners, we managed the entire deployment ourselves. The only module we consulted with the Epicor team on was accounting, as it is one of the critical modules that ties everything together.” In 2014, Epicor recognized Havelock One with the “Achieving Last Mile and Leveraging Epicor Framework” award.
Facilitating Business Growth
Today, 75–80 users access the system across seven GCC locations. Visibility and transparency have improved significantly. Departments now collaborate seamlessly from sales to shipping. This ensures better quality and timely deliveries.
Epicor ERP also improved reporting. Purchasing teams now have better insights into orders, boosting on-time delivery. Management dashboards give leaders a clear business overview and support better decisions.
Mahmoud concluded: “Epicor ERP allows us to deliver outstanding quality and service while staying efficient. It helps us support employees with a modern work environment and continue growing our business.”
3S Software Co., Ltd.
To successfully upgrade a business, businesses need an experienced and trusted partner. 3S will be a partner accompanying businesses on their path of development, helping businesses become more comprehensive and increase productivity at lower costs. Along with compliance with the Epicor Signature Project Implementation Methodology, it will help businesses increase production efficiency and improve profits at a very reasonable cost. 3S believes that it will always bring the most satisfaction to customers.
The 5 main solutions of 3S include:
Epicor ERP – Enterprise Resource Planning
Epicor MES – Manufacturing Execution System
BPM XSOL Solution – Business Modeling Solution
ECM DOCSTAR Solution – Digital Content Management Software
Epicor CADLINK solution – The solution allows transferring information from CAD drawings such as AutoCAD, Solidworks to Epicor ERP
More references: RIVERSIDE ELECTRONICS BOOSTS PRODUCTION EFFICIENCY VS EPICOR ERP
