Pharma Pharmaceutical Industries (Pharma) is a corporation composed of business leaders, experienced healthcare professionals, marketing and sales specialists, pharmacists, and seasoned professionals in the pharmaceutical sector. With its diverse expertise, Pharma provides a range of services for the pharmaceutical industry in Saudi Arabia, including branding, marketing and sales; warehouse and logistics management; infrastructure management; and regulatory compliance consulting.
Challenges
Pharma has established itself as a leading and trusted partner for both domestic and international pharmaceutical companies. However, as the healthcare sector becomes increasingly connected to the digital environment, the company recognized the need to upgrade its IT infrastructure to stay ahead of industry trends. Digital transformation was seen as a critical path to accelerate growth.
Previously, Pharma had no ERP system in place and relied solely on manual, paper-based processes to manage each department. This resulted in inconsistent reporting, wasted manpower on data storage, and hours—or even days—spent searching for archived information.
Tariq Kayyali, Head of Quality and ERP Project Manager, shared that his team’s goal was to connect data between departments and reduce the time needed to retrieve critical information to just seconds. In addition, Pharma needed a new system to control procurement cycles and optimize inventory management processes. “We used to spend so much time and resources just labeling products—sometimes a single container required up to four different labels,” Kayyali explained. This created a high risk of material mix-ups and shipment delays before implementing an ERP solution.
Solution: Tailored, Easy-to-Use, and Fully Supported
Over a 12–15 month period, Pharma’s team evaluated several well-known ERP providers. Epicor Kinetic, introduced by partner Full Insight Technology Solutions (FITS), won Pharma over thanks to its fast implementation, ease of use, and precise alignment with business requirements.
A standout feature that impressed Pharma’s procurement team was its audit trail functionality: every critical action is recorded with details of the user, timestamp, and its impact on the business. Epicor Kinetic also resolved the labeling challenge: now a single QR code label can represent product status (approved, rejected, allocated for an order, etc.) while tracking real-time inventory levels, significantly reducing errors.
Pharma also appreciated Epicor’s intuitive interface, which allowed staff to quickly adapt, as well as FITS’ exceptional support, documentation, and training services. “FITS didn’t just want to sell us software; they wanted to help us create a success story,” Kayyali emphasized.
Successful Implementation and Optimized Warehouse Management
In just 10 months, Epicor Kinetic was deployed for 15 users and immediately delivered measurable results:
All interdepartmental transactions were integrated into a single centralized database.
Warehouse management was digitized with 2D QR codes and instant data retrieval capabilities.
Reduced unnecessary warehouse workload by 30%.
Cut data retrieval time from hours or days to just seconds or minutes.
Eliminated risks of material mix-ups or expired component usage.
“Implementing a compliant ERP system has made it easier for us to meet regulatory requirements from pharmaceutical authorities both within and outside Saudi Arabia,” Kayyali said.
Foundation for the Future
Kayyali confirmed that Epicor Kinetic will continue to be the foundation for Pharma’s growth. The company is planning to roll out additional modules, such as budget management and new services for the sales department.
“Choosing an ERP provider committed to long-term partnership and support is just as important as the software itself. I am completely satisfied with Epicor and look forward to a strong growth journey with this partner,” Kayyali concluded.
3S Software Co., Ltd.
To successfully upgrade a business, businesses need an experienced and trusted partner. 3S will be a partner accompanying businesses on their path of development, helping businesses become more comprehensive and increase productivity at lower costs. Along with compliance with the Epicor Signature Project Implementation Methodology, it will help businesses increase production efficiency and improve profits at a very reasonable cost. 3S believes that it will always bring the most satisfaction to customers.
The 5 main solutions of 3S include:
Epicor ERP – Enterprise Resource Planning
Epicor MES – Manufacturing Execution System
BPM XSOL Solution – Business Modeling Solution
ECM DOCSTAR Solution – Digital Content Management Software
Epicor CADLINK solution – The solution allows transferring information from CAD drawings such as AutoCAD, Solidworks to Epicor ERP
More references: SHL GROUP: COMPREHENSIVE MANAGEMENT WITH EPICOR ERP
