The furniture and fixtures manufacturing industry faces numerous challenges, from meeting the increasingly personalized demands of customers to effectively managing complex supply chains. To overcome these difficulties and enhance competitiveness, businesses need a modern and comprehensive technological solution.
1. Supporting Make-to-Order (MTO) Manufacturing
The furniture industry particularly requires flexibility in production to meet customized orders tailored to customers’ specific needs. Epicor ERP is designed to optimize make-to-order (MTO) manufacturing processes, enabling:
- Streamlining processes from design to production.
- Providing complete visibility into production progress.
- Ensuring quality and on-time delivery.
AC Brothers, a market leader in gifts, home accessories, and customized furniture manufacturing, was founded in 1972 in India. After implementing Epicor ERP, AC Brothers significantly improved customer order planning and procurement. The company reduced its order delivery time by 4%, a key factor in strengthening its competitive edge in today’s modern market.
2. Optimizing the Supply Chain
Effective supply chain management is critical for reducing waste, optimizing costs, and ensuring timely deliveries. Epicor ERP helps businesses:
- Track and manage the entire supply chain.
- Accurately forecast demand based on big data analytics.
- Automate procurement processes and inventory control.
With Epicor ERP, AC Brothers pinpointed the optimal timing and precise quantities for material purchases, reducing warehouse costs by 5%. Epicor ERP also serves as a powerful tool for identifying areas where the business can improve processes and planning, reducing waste and achieving greater efficiency without compromising quality.

Illustrative image. Source: epicor.com
3. Comprehensive Management
Epicor ERP offers a robust financial management system, empowering businesses to:
- Track production costs and profits in detail.
- Ensure financial transparency.
- Make strategic decisions based on accurate performance analytics.
OW Lee is a furniture manufacturer based in Comfort, Texas, USA, produces over 300 furniture frames daily and successfully integrated Epicor Kinetic into its operations.
“The configurator we built calculates the weight of the product, so if you order upholstered furniture, the weight is automatically added. It also factors in labor, such as adding tassels to pillows, which takes more time, so labor is adjusted accordingly,” shared Leisa McCollister, Vice President of Marketing at OW Lee and project lead for the Epicor Kinetic implementation.
4. Enhancing Customer Experience
Epicor ERP streamlines customer care processes, enabling businesses to:
- Track customers’ purchase history and special requests.
- Enhance communication regarding production progress and delivery.
- Respond quickly to changes in customer orders.
Aiman, Senior IT Director at Havelock AHI in Manama, Bahrain, explained:
“The sales cycle for each customer, from tendering to completion, is unique. Perfect execution depends on tight integration and coordination among our sales, engineering, procurement, production, logistics, and accounting teams. Implementing Epicor ERP (now known as Kinetic) has allowed us to rely on systems instead of manual processes, improving inter-departmental communication, streamlining operations, and ultimately ensuring we deliver the highest quality products and services to our customers.”
5. Driving Digital Transformation in Manufacturing
By integrating advanced technologies like IoT, AI, and big data analytics, Epicor ERP helps businesses:
- Gain deeper insights into operational performance and detect issues early.
- Make data-driven decisions instead of relying on intuition.
- Stay ahead of digital trends, strengthening their industry position.
“Epicor Kinetic provides us with a simple, user-friendly dashboard offering visibility into multiple data points across the company. A wealth of valuable information from factory floor machines, previously wasted, is now accessible. Management can analyze this data to make better business decisions,” shared Chandra, CEO of AC Brothers.
Epicor ERP is not just a management tool but a comprehensive transformation platform, helping furniture manufacturers enhance operational efficiency, optimize costs, and increase customer satisfaction.
3S Software Co., Ltd.
To successfully upgrade a business, businesses need an experienced and trusted partner. 3S will be a partner accompanying businesses on their path of development, helping businesses become more comprehensive and increase productivity at lower costs. Along with compliance with the Epicor Signature Project Implementation Methodology, it will help businesses increase production efficiency and improve profits at a very reasonable cost. 3S believes that it will always bring the most satisfaction to customers.
The 5 main solutions of 3S include:
Epicor ERP – Enterprise Resource Planning
Epicor MES – Manufacturing Execution System
BPM XSOL Solution – Business Modeling Solution
ECM DOCSTAR Solution – Digital Content Management Software
Epicor CADLINK solution – The solution allows transferring information from CAD drawings such as AutoCAD, Solidworks to Epicor ERP
More references: EPICOR CPC – CONNECTED PROCESS CONTROL IN PRODUCTION